Do the 4 Steps to Effective Interactions Really Impact DISC Workshops?

DISC should make your life easier; not harder. Learn how.

In my 20 years of experience as a facilitator and instructional designer, the most difficult part of the job is: how to get participants to apply what they’ve learned. Do you agree?

The good news is, at Extended DISC, our two main goals are to support you and help you to help your clients. You wear many hats, in your role as facilitators, coaches, instructional designers. The last thing you need to is spend too much time on one ‘more thing’.

Have you ever felt you’re recreating the wheel over and over again? Were there ever times you needed to apply DISC to leadership training or team development? Did you need to adapt to deliver DISC training virtually? The 4 Steps to Effective Interactions are designed to provide you with a template for all things DISC.

Young woman has a good idea

Don’t stop at awareness.

Think about the 4 steps like an antibiotic. You are always told to complete the full prescription; don’t stop taking it. Well, don’t short change your participants and try paring down the steps. (I know it happens because I’ve worked at an organization who would skip any aspects of application practice to save time). The full application is the opportunity for your participants to practice and learn. This is where “a-ha” moments occur.

The power of DISC is consistent application. Simplicity of the tool and positive results aids application; often resulting in learned behaviors. Providing ample time to practice in the DISC session creates a jump start to your return on investment. After all, aren’t your employees worth the investment?

You can’t run until you’ve learned how to walk

There is an intentional methodology to the 4 steps to effective interactions. As a child, you didn’t learn to run before you learned to walk, did you? No, first you learned to crawl, then cruise, then walk, then run. You were building your muscles to give yourself confidence and strength in your abilities.

The 4 steps to effective interactions are built with that same thought process. They are designed to give you confidence and strength in understanding and applying DISC. These are the building blocks to your workshops being effective and your participants leaving and having more effective interactions.

4 Steps to Effective Interactions Infographic (1)

So…what are the 4 steps?

Step 1 is learning how people are similar and different. You use the 4 quadrant DISC model to help you explain the similarities and differences between the styles. Next, Step 2 is understanding your own individual DISC style and how others may perceive that style. Step 3 is identifying the style of others to better understand them and also to know how best to navigate to step 4. Finally, Step 4 is making temporary, brief adjustments to your style to help you improve the interaction with another person and to ultimately, help you achieve your goals and success.

Sounds easy, right? You already know DISC is easy to use and understand. The difficulty is consistency. Life happens. Your participants leave your workshop and return to their daily jobs. Stress, pressure, and fatigue may enter the picture. These strong emotions drain your energy; making it difficult to remember and apply what you learned in training. That’s why practical application, from the start ,is so important.

How can I practice?

You have a plethora of resources available at Extended DISC. Many exercises can be applied during various steps within a workshop or with specific types of workshops; i.e leadership or team development training.

However, two of my favorite exercises incorporate all 4 steps and are universal; meaning they can be used in any type of workshop. The exercises are called: How Do I Relate? and My Communication Strategy. The exercises are designed to walk participants through all 4 steps of the process in an easy to do manner. They show the simplicity of the tool and the small amount of time it takes to apply.

The more opportunities you can provide to your participants in applying DISC theory into their real world lives and jobs; the more effective they will be when leaving your workshop. Remember, consistent application is the power of the tool.

Reach out to us to learn more ways you can incorporate DISC into real world application.

Tips to Ensure Your Participants Succeed After DISC Training

Clients leave your session motivated and ready to put their learning into practice. But, how?

In an ideal world, you have intensive one-on-one follow-ups with learners. Unfortunately, most of us don’t have this option. How then, can you ensure your learners benefit from DISC application?

DISC gives you a head start

Setting Your DISC Participants Up for Success SlideA comprehensive DISC training puts the DISC session squarely at the starting point. The end point of a successful training is the transfer of learning into the job role and life.

You’re off to a great start because DISC itself, is a reinforcement tool. Its strength is that it’s easy to learn and put into practice. It reminds you to make adjustment that better your interactions. People easily see DISC’s value; how it supports your ability to interact well with others.

Unfortunately, ‘life’ has a tendency to get in the way. You are pulled in different directions daily and your best intentions to develop yourself go astray and opportunities are missed.

Tips for bridging learning and application

Tips for Post-DISC Session Application Slide

Reinforcement of learning works best when it transitions easily into your client’s real life. Different and flexible post-session options enable your learners to access multiple paths to success.

Training success is determined by how well the transfer of learning is to the participant’s real world. Practical and familiar post-session reinforcement is more likely to motivate participants to practice self-awareness and behavioral adjustments.

Here are some ways to provide a more comprehensive, flexible, and meaningful training. Try what works best for you and your learners.

Things to consider when building comprehensive learning

  1. Clearly state purpose of DISC training; what is valuable and rewarding if your participants practice DISC?
  2. Know your unique learners. What tends to motivate them to learn and engage in the session?
  3. Keep learning simple and actionable. Use relatable, realistic examples so participants can easily incorporate and transfer to their jobs.
  4. What support will you provide post-training? Do you need a follow-up session?
  5. Have clear post-session goals. What learning and activities will support personal accountability?

You’re closing out a great session and you’ve built the bridge connecting the learning to their real world. Before the session ends is the time to start the post-session reinforcement!

Know your clients when following-up

Know your clients post-disc training tip slideIf you have the opportunity to follow-up one-on-one or in smaller groups, consider their DISC styles. What would be more motivating for them to continue practicing what they learned?

Follow-up emails are practical, but can be more effective if you adjust your emails to your client’s style. For example, if your client is an I-style, then could your email get a better response if you picked up the phone for a quick chat first? Would your D-style better engage if the email was brief, action-oriented and clearly states their potential benefits. Get the idea?

Start reinforcement before participants leave DISC training

Start reinforcement in DISC Session tips slideStarting their homework in session increases the likelihood of continuing it; especially when the effort generates success in practice. Different ideas include journaling their first day’s learning and successes, setting a reminder check-in on their phone, or matching up learners for a ‘phone a friend daily check-in’. The important thing is to commit to something before they leave your session.

We know that creating a simple and concise behavioral action plan is a highly effective way to improve performance. Even if learners don’t refer back to their plans, they are more consciously aware of adjustments they considered making.

The My Personal Action Plan in the back of their Individual Assessments; it couldn’t be easier! It is a quick way to identify adjustments using a ‘start, stop, and continue’ approach. First, write down behaviors you could ‘start’ doing because they can help you to be more effective. Next, write down the behaviors that you should ‘stop’ doing because they impede your success. Finally, write down what behaviors have worked well for you and you should ‘continue’ doing them.

Give action-oriented homework

Action Oriented Homework Tips Slide

Consider the type of homework would continue the learning and application process and maintain accountability. Keep homework practical and easy to submit. Use examples that relate to their job roles.

I-styles and S-styles may prefer a phone a friend check-in. Your D-styles may want a checklist that publicly displays their accomplishments or giving themselves a score for an effective interaction. C-styles may prefer a daily self-check.

Also, keep in mind the present environment may include remote work, pandemic, etc. Would it be better to assign homework in smaller doses over an extended period of time?

Examples of homework:

    1. The Communication Strategy Worksheet is an action plan targeting someone the participant wants to improve interactions with. It is available for download from the VIP Client Resource Site.
    2. Check-in by reviewing 2 key adjustments learners identified in the session. Ask them questions, ‘did they practice it?’ ‘how did it work?’ and ‘do you have any re-adjustments to make?’
    3. Keep a journal of the adjustments they did well and adding and editing their behavioral action plan.
    4. Use a daily check-in; whether it’s a self-check or checking on someone else. They can rate themselves from 1 – 10 based on how effective their interactions were, based on how well they adjusted.

Use technology

Use Technology Tips SlideYour social learners may respond well to a chat group. Others may find it fun to do an online quiz; prizes can make it more motivating!

Learners can set up reminders and alerts in their phones or laptops with a daily affirmation. They could ask themselves what they did well today or what they will try adjusting next time. The affirmation can be as simple as ‘take a breath’; the breath is the action of a pause and reminds you to reset and adjust between interactions.

Involve managers

Utilize managers tips slidePeople recognize the value of DISC even more when their managers and leadership do. Managers can reinforce it daily by using the language of DISC. It may be as simple as asking their employees, ‘what was the DISC style of their client?’ or ‘what adjustments did you consciously make with your client? They can review DISC styles in a team meeting or build DISC style identification into their CRM.

You can provide reinforcement activities for managers to use. Even if the manager simply models DISC awareness and practices conscious adjustments, they are already effective.

Repeat, revisit and reflect

Repeat reinforcement tips slideHave learners redo or revisit worksheets, DISC report, and journals to reflect and make additional observations and adjustments. Repetition and practice lead to successful habits.

If you have the opportunity, follow up on their practicing of application. For example, ask them to describe a situation where they adjusted effective or what they would try next time. Discuss any additional key adjustments.

Use customized reinforcement workbooks and resources

Use reinforcement workbooks and resources tips slide

Extended DISC has a variety of resources including handouts, guides, activities, and Reinforcement Workbooks. The Client Resource Site is available to all active users of Extended DISC® Assessments.

The Reinforcement Reports are personalized, brief, standalone workbooks. Reports are topic specific and include handling stress, time management, and maximizing strengths. They are based on the learner’s existing DISC Profile results so the report format and information are familiar. Key development questions are built into the reports to support practice and further development. You have the flexibility of using one, a few, or all.

Ready?

Doing all the above tips does not equal reinforcement success. Choose the ones that works for you and your learners.

Awareness and personal responsibility are key to long term success. Learners need impactful information about themselves, knowing others better, and how to adjust effectively. Help them find ways to practice DISC and build it into their everyday interactions and situations. The good news is the successes reinforce the practice; until they become a habit.

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